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5-Star Customer Satisfaction Rating – April 2020

July 9, 2020


We are delighted to announce that Union Power receives a rating of 5 Stars being the highest level of satisfaction for the Energy Market Authority (EMA) Consumer Satisfaction Survey (CSS).


We will like to thank all our customers for the trust and support they have placed in Union Power.

Our team will continue striving for customer service excellence!


About the Consumer Satisfaction Survey

The Energy Market Authority (EMA) conducts a Consumer Satisfaction Survey (CSS) on an ongoing basis to better understand consumers’ experiences in the Open Electricity Market (OEM) and their level of satisfaction with their retailer. Through this survey, consumers can provide feedback on areas such as their switching experience and level of satisfaction towards their retailer’s services.

Click here to learn more.




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